Account Recovery & Lost Passwords
Locked out of your email, Microsoft 365, Google account or business social media? It feels like the end of the world — it almost never is. Most accounts can be recovered calmly, safely and properly.
Recovering a locked email, Microsoft, Google or social account means proving ownership through the provider's own recovery process — old passwords, a device still signed in, billing records or ID. Fentech charges €39 for an assessment that tells you honestly whether it can be done, credited against a €119 standard recovery if you go ahead.
The lockouts we see every week
Email Accounts
Gmail, Outlook, Eir and other providers — forgotten passwords, lost recovery phones, and accounts locked after "suspicious activity".
Microsoft 365 & Google Workspace
Business admin lockouts, ex-employee accounts nobody has the keys to, and MFA devices that left with someone's old phone.
Business Social Media
Facebook pages, Instagram and LinkedIn business accounts — including pages whose only admin left the company years ago.
Windows Logins
Locked-out laptops and PCs — password reset or data safely recovered off the drive, whichever suits the situation.
Domains & Websites
Hosting, domain registrars and WordPress admin access — often lost when a previous developer disappears.
After a Hack
Account taken over? Recovery first, then the important part: finding how they got in and locking every door behind them.
Calm, methodical, secured after
Stop and call
Don't keep guessing passwords — repeated failed attempts can make lockouts worse. Ring first.
Prove it's yours
A quick run through what you have: old passwords, recovery emails, billing records, ID where needed.
Work the process
Provider recovery flows, admin channels and verification steps — handled patiently and properly.
Lock it down
Back in is only half the job. New passwords, MFA on everything, recovery details updated — so it doesn't happen twice.
Fixed prices, agreed before anything starts
Recovery is unpredictable by nature. Some accounts come back in twenty minutes; some need three attempts at a verification form across a week; a few never come back at all. So the assessment is priced on its own and you decide afterwards whether to go on.
Credited if you go ahead
- Up to 30 minutes on the account
- Which recovery routes are still open
- An honest read on the odds
- The options in writing
Up to 90 minutes, assessment included
- Recovery forms filled in with you
- Access restored where it can be
- New recovery email and phone set
- Authenticator set up before we finish
Quoted before it starts
- Several accounts, or one that was hacked
- Repeat verification attempts over days
- Dead recovery email or a lost work number
- Securing everything else that number touched
So it doesn't happen again
- Up to four accounts
- Recovery email and personal mobile set
- Authenticator app set up properly
- Backup codes printed for the drawer
All prices include VAT. If the account can't be recovered you pay the assessment only — and nobody can guarantee a recovery, not me and not the provider's own support. What you're paying for is the attempt done properly, and knowing where you stand either way.
Locked out — the questions people ring about
Locked out right now?
The sooner it's looked at, the better the options. A quick read over the phone costs nothing — you'll know roughly where you stand before anything is booked.