Frequently Asked Questions ?!

Yes — screens on Android phones and tablets (Samsung, Google and most other brands). Apple devices (iPhone/iPad) are not repaired. Get in touch with your device model for availability and a quote — most screen repairs are done within 1–2 days.

Most common repairs — virus removal, software reinstalls, RAM/SSD upgrades — are done same day or next day. Repairs that need a part take longer, because parts are ordered in for each job rather than held in stock: most arrive within 2–4 working days. You'll get a realistic date when you approve the quote.

The make and model number (on the sticker underneath a laptop, in Settings › About phone on Android, or on the label on a console) and a few lines on what's wrong: what it's doing, when it started, and anything that happened first, like a drop or a spill. That's enough for an accurate quote and the right part first time.

Diagnosis is free. Parts aren't held in stock, so once you approve a quote, the part (or for a PC build, the components) is paid for so it can be ordered in. Labour, or the build fee, is paid when you collect. Klarna pay-in-3 is available on PC builds.

In many cases yes — especially if you stop using the device immediately. The sooner it's looked at, the better the chances. Recovery is attempted and you're only charged on success. Get in touch straight away if you've lost important data.

Then you don't pay for the repair — simple as that. You'll get an honest assessment of what's wrong and whether it's worth repairing or replacing, so you can make the best decision.

Turn it off immediately (if it's still on), don't try to charge it, and get it looked at as fast as possible. The quicker water damage is treated, the better the chance of saving the device. Call 085 165 0606 straight away.

A standard business website typically takes 2–4 weeks from start to go-live, depending on how quickly content (text, images, logo) is provided. Larger or more complex sites take longer — you get a clear timeline at the start of every project.

Primarily WordPress, which gives the best balance of flexibility, performance and ease of use for ongoing updates. For simpler sites Squarespace is sometimes used. The platform is chosen to suit your needs and technical comfort level.

Yes — every site is handed over with a walkthrough so you can make basic updates yourself. Ongoing maintenance packages are available if you'd rather have updates, backups and security handled for you.

Yes — WooCommerce stores on WordPress for businesses selling products online. Get in touch to discuss requirements and you'll get advice on the best approach for your budget and product range.

Yes — many IT issues can be resolved remotely using secure remote access tools, which means faster response and no waiting for a site visit. For hardware issues or complex setups, on-site visits are available. All of Ireland covered.

Yes — Microsoft 365 setup, migration, user management, Teams, SharePoint, email configuration and ongoing administration. First-time setup or migration from another system — everything handled.

Absolutely — slow Wi-Fi, dead zones, router configuration, and full home network setups. Single router or a mesh system for a larger property — set up properly.

A flat hourly rate with no hidden fees. Website projects are usually quoted as a fixed price for the whole job. Get in touch for a clear quote before any work begins — no obligation. See the pricing page for full details.

For local visits in Roscommon and surrounding areas there's no separate call-out fee — it's included in the hourly rate. For longer-distance visits, travel time may be charged — always agreed upfront before travelling.

Always. No work starts until you know what it's likely to cost and you're happy to proceed. For repairs, diagnosis is free — you get the cost before anything is touched.

Based in Roscommon, serving clients all across Ireland — remote support has no location limits. On-site visits primarily cover Roscommon and surrounding counties, with travel for larger projects.

Directly with Paul — the person who actually does the work. No call centres, no passing you around, no contractors. One person from start to finish means fewer misunderstandings and faster results.

Just get in touch — call 085 165 0606, email info@fentech.ie, or fill in the contact form. Describe what you need (even roughly) and we'll go from there. No commitment required.