1. About Fentech
Fentech Limited ("Fentech", "we", "us") is a VAT-registered Irish business providing IT support, device repairs, web design, social media management and digital media services. Our principal place of business is in County Roscommon, Ireland.
Contact: info@fentech.ie · 085 165 0606 · fentech.ie
2. Pricing & Quotes
Prices shown on the Fentech website are indicative guides unless they are explicitly described as fixed. Guide prices may vary depending on the specific requirements, complexity and time involved in your job. The €89 technology consultation is a fixed, VAT-inclusive price, credited in full against work booked within 30 days.
A formal written quote will be provided before any work begins. No work will commence without your explicit approval of the quoted price. You are under no obligation to proceed after receiving a quote.
For device repairs, parts costs are variable and subject to market pricing at the time of repair. Parts costs are always quoted separately from labour. You will be informed of the total estimated cost before any parts are ordered or work begins.
Fentech is VAT registered in Ireland. Consumer-facing fixed prices described as VAT-inclusive already include VAT; other written quotes and invoices will clearly state the VAT-inclusive total before work begins.
3. Payment Terms
Payment is due within 7 days of invoice unless otherwise agreed in writing. Invoices are issued via Xero and sent by email.
Accepted payment methods include: Revolut, bank transfer (IBAN), Stripe, PayPal, GoCardless, Apple Pay, Google Pay and cash. No surcharges apply for any payment method.
For larger projects (web design, infrastructure work) a deposit of up to 50% may be required before work begins, with the balance due on completion. This will be agreed in writing before work starts.
Fentech reserves the right to withhold delivery of completed work (including websites, designs or documentation) until full payment is received.
Overdue invoices may be subject to late payment charges in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
4. Device Repairs & PC Builds
Free diagnosis: All device diagnoses are carried out free of charge. If we cannot repair your device, or if the repair cost is not viable, you will not be charged for the diagnosis.
Parts and payment: Fentech does not hold stock of repair parts. Parts are ordered for each repair to suit the exact make and model provided. Once you approve a quote, the cost of the part is payable before it is ordered, and labour is payable on collection. Parts ordered specifically for your device cannot normally be returned; a part that arrives faulty will be replaced at no cost to you. Turnaround depends on supplier delivery, typically 2–4 working days for most parts.
No fix, no charge: If a repair cannot be completed, no labour charge will apply. You will only be charged for parts that were ordered at your request and cannot be returned.
Data responsibility: Fentech takes all reasonable care with your device and data. However, we strongly recommend you back up all data before leaving a device for repair. Fentech accepts no liability for data loss during a repair unless caused by our negligence. Apple devices (iPhone, iPad, MacBook) are not repaired. This will be clearly explained before any work begins. Third-party parts may be used where appropriate and with your consent.
Turnaround times: Estimated turnaround times are provided in good faith but are not guaranteed. Delays caused by parts availability or unforeseen complications will be communicated promptly.
Uncollected devices: Devices not collected within 60 days of notification that the repair is complete may be subject to storage charges or, after reasonable notice, disposal.
Custom PC builds: Components are ordered new for each build; Fentech does not hold stock. Once you approve the final specification, the cost of the components is payable before they are ordered, and the build fee is payable on collection. Components are supplied at cost with supplier receipts. Because parts are ordered to your specification, changes after ordering may be limited by the supplier’s own return terms. Each component carries its manufacturer’s warranty.
5. Web Design & Development
Scope of work: All web design projects are scoped in writing before work begins. Changes to the agreed scope during the project may result in additional charges, which will be agreed before implementation.
Client responsibilities: You are responsible for providing all content (text, images, logos) in a timely manner. Delays in providing content may result in project delays and do not entitle you to a refund of any deposit paid.
Ownership: Upon receipt of full payment, you own the completed website design and content. Fentech retains the right to display the work in our portfolio unless you request otherwise in writing.
Third-party services: Websites may rely on third-party services (hosting, fonts, form handlers, payment processors). Fentech is not responsible for the availability, pricing changes or terms of third-party services.
Hosting & maintenance: Hosting and maintenance agreements are monthly rolling unless otherwise agreed. Either party may end the arrangement with 30 days written notice.
Search engine results: Fentech makes no guarantee of specific search engine rankings or positions. SEO work improves the likelihood of good rankings but outcomes depend on factors outside our control.
6. IT Support
Best efforts: Fentech provides IT support on a best-efforts basis. While we aim to resolve all issues promptly, we cannot guarantee resolution times for all faults, particularly those involving third-party systems or hardware failures.
Remote access: Remote support sessions are conducted with your permission. You may end a session at any time. Fentech will not access your systems for any purpose beyond the agreed support task.
Retainer agreements: Monthly IT retainer agreements are rolling unless otherwise specified. Either party may terminate with 30 days written notice.
Backup and recovery: Fentech will advise on and implement backup solutions where engaged to do so. However, the ultimate responsibility for maintaining adequate backups of business-critical data rests with the client.
7. Social Media & Digital Media
Business services only: Fentech's social media management and digital media services are provided for business and commercial purposes only. We do not provide services for weddings, private parties, personal events or non-commercial personal content.
Content approval: You are responsible for reviewing and approving content before publication where a review process has been agreed. Fentech is not liable for errors in content that was approved by you.
Platform terms: You are responsible for ensuring your social media accounts comply with the terms of service of each platform. Fentech will not post content that violates platform rules.
Ad spend: Paid advertising spend is separate from management fees. You authorise and fund all ad spend directly through the relevant platform. Fentech is not responsible for ad account suspensions caused by platform policy decisions.
Drone operations: All drone operations are carried out in compliance with Irish Aviation Authority regulations. Fentech holds appropriate authorisations. Some locations may require additional permissions which are the client's responsibility to obtain where applicable (e.g. airspace restrictions, private land access).
8. Your Data & Confidentiality
Fentech treats all client information as confidential. We will not share your business information, data or details with third parties without your consent, except where required by law.
During IT support engagements we may have access to sensitive business systems and data. All such access is treated with strict confidentiality and used only for the purpose of delivering the agreed service.
For full details of how we collect, store and use personal data, please see our Privacy Policy.
9. Limitation of Liability
Fentech's total liability to you for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
Fentech is not liable for: indirect or consequential losses; loss of profits or business; loss of data (except where caused by our negligence); third-party system failures; or events outside our reasonable control.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Irish law.
Your statutory rights under Irish consumer law are not affected by these terms.
10. Intellectual Property
Work created by Fentech (designs, code, written content) remains the property of Fentech until full payment is received, at which point ownership transfers to you as described in section 5.
You warrant that any content, images or materials you provide to Fentech for use in your project do not infringe the intellectual property rights of any third party. You indemnify Fentech against any claims arising from materials you have provided.
11. Cancellation & Refunds
Device repairs: You may cancel a repair at any time before work begins at no charge. If work has begun, labour charges for work completed will apply. Parts that have been ordered specifically for your repair and cannot be returned will be charged at cost.
Web design projects: If you cancel a project after work has begun, a fair charge for work completed to that point will apply. Any deposit paid will be applied against this amount. The specific cancellation terms for your project will be set out in your quote.
Retainer services: Monthly retainer agreements (IT support, social media) may be cancelled with 30 days written notice. No refund applies to the current month's fee.
Consumer rights: If you are a consumer (not purchasing for business purposes), you may have additional cancellation rights under the Consumer Rights Act 2022 and EU consumer protection regulations.
12. Complaints
If you are unhappy with any aspect of our service, please contact us in the first instance:
- Email: info@fentech.ie
- Phone: 085 165 0606
We aim to acknowledge all complaints within 2 business days and resolve them within 14 days. If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Competition and Consumer Protection Commission (CCPC) at ccpc.ie.
13. Governing Law
These terms are governed by the laws of Ireland. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Irish courts.
These terms were last updated in May 2026. Fentech reserves the right to update these terms from time to time. The current version will always be available at fentech.ie/terms.