IT Support Roscommon

Pay-as-you-go is €64.99 an hour, remote or on site, and €89.99 an hour for emergencies and out of hours. A small-business retainer starts at €249 a month for four to ten users and covers helpdesk, monitoring and one on-site visit. Most businesses under about six people are better off pay-as-you-go until the calls get frequent enough that the retainer is cheaper — and I'll tell you when that point arrives.

Both. Remote fixes most software problems in minutes, which is cheaper for you, so that's the first move. On-site covers Roscommon, Galway, Longford, Westmeath and Leitrim, and there's no separate call-out charge inside that area — you pay for time, not travel.

You get me, not a ticket queue, so in practice the phone is answered during working hours and out-of-hours calls are answered when I'm reachable. Retainer clients get a defined response target in writing. What I won't do is promise a 15-minute SLA I can't personally staff at 3am — one person's honest availability is worth more than a number in a brochure.

Yes, and it is a common request. The transition matters more than the technology: getting admin credentials transferred properly, documenting what exists, and making sure nothing is left tied to an account only the old provider controls. That last one catches people out constantly — see account recovery for what happens when it does.

Microsoft 365 and Intune, Windows Server and Active Directory, SonicWall firewalls, VMware ESXi and Proxmox, Veeam and Backblaze backup, Synology and QNAP NAS, pfSense, and the day-to-day business of PCs, printers, phones and Wi-Fi that actually fills the week. If something is outside that, I'll say so rather than learn on your budget.

Pay-as-you-go has neither. Retainers run month to month with 30 days' notice on either side. I'd rather you stayed because it is working than because you are locked in.